of students reported the tool as useful with zero negative responses
documents and courses made instantly accessible to students and staff
in routine advisor workload, freeing teams to focus on complex student needs
Supporting thousands of students across hundreds of global programs, CIEE (Council on International Educational Exchange) faced a common challenge: critical information—such as travel logistics, visa requirements, lodging details, academic credit guidance, and cultural expectations—was spread across large volumes of unstructured content.
Students often struggled to find key details on their own, resulting in repeated questions and added workload on program advisors. CIEE needed a centralized, intelligent solution that could streamline access to program-specific information while reducing the burden on internal teams.
To enhance the student experience and increase operational efficiency, OneSix developed a robust conversational AI chatbot, seamlessly integrated into the CIEE's website and powered by Snowflake Cortex Search.
Testimonial
"The AI solution that OneSix built allows our students and staff to access the thousands of documents and courses that we have built over the years that describe the programs and knowledge that students need to be successful and to have a great experience."
"CIEE has been thrilled with the partnership with OneSix. They've been fantastic to work with throughout the entire process. We've been thrilled with both the results of our data warehouse platform and AI concierge, which has turned out to be a really exciting project and something that's been a real success so far for CIEE."
Paul Bradford
VP of Technology, CIEE
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